Managed IT Services Newcastle

Managed IT Services

Overview

Benefit from our managed IT services, allowing us to take care of your IT requirements while you focus on your core activities. We’ll support, manage, and secure your IT infrastructure, ensuring seamless operations and peace of mind. At Trustpoint Technology we understand that you want it to “just work” – we get it, and that’s why our managed IT support is a little different.

We aren’t interested in the “tick-and-flick” method. Our technicians are trained to perform root cause analysis and get to the bottom of the issue to prevent it from happening time and time again. Looking for a fresh change to support and would like to take the pain out of IT? Contact us today.

Adapting & Changing

The definition of essential IT

What has been considered the essential IT services has changed rapidly, with the increased focus on cyber security & data governance. That’s why our managed IT service covers services such as Ransomware Detection, EDR, User and Workstation backups and Security Awareness Training.

Infrastructure Management

Our 24x7x365 monitoring ensures your IT infrastructure operates at its best. We receive proactive alerts and address issues before they become critical, giving us visibility into hardware health, backups, and security.

Cloud Services

Connect with our team today to discover how you can modernise your workload and effortlessly scale your infrastructure to match the growth of your business

Digital Transformation

Our team collaborates with your business to pinpoint pain points and bottlenecks, strategise on the most suitable technology solutions, and guide you through the implementation process, ensuring smooth user adoption.

Cyber Security

Are you currently wondering about your current level of coverage? Let our cyber security experts here at Trustpoint Technology lead the way, demystifying complex terminology and implementing industry best practices to safeguard your business.

Unified Voice and Communications

Elevate your telecommunications with our hosted PBX offerings or enhance remote work flexibility through Microsoft Teams Conferencing.

Network and Asset Management

We use the best of breed management tools to provide a complete overview of your network and asset health, with proactive reports to identify potential improvements.

Backup and Disaster Recovery

Backups are crucial, but equally important is the ability to quickly restore from them in the event of a disaster. We ensure minimal downtime with a Recovery Time Objective (RTO) of minutes, not days, so you can be up and running again swiftly.

The Pros of Working with US

What are the benefits of managed IT services?

Strategic Partners

We are more than just IT support, we are your trusted strategic partners. We provide guidance on the best paths to take and those to avoid. By considering your business goals, budget, and compliance requirements, we develop a custom technology strategy tailored to your unique needs.

Concentrate on your core operations

Outsourcing your managed IT allows you to focus on what you do best. Handling your business's IT is what we excel at! We employ best practices and stay attuned to the latest in the tech industry to ensure you are always up to date.

Safeguard your IT systems

How well are your business's digital assets protected? Small to medium businesses are prime targets for threats, making it crucial to have robust protections and secure data backups. We ensure your business aligns with industry standards, keeping your assets safe.

Minimise downtime

Time is money, and business downtime can lead to financial losses and reputational damage. Our solutions provide system redundancy, tested backups, and a solid disaster recovery plan (DRP) to ensure continuous operation.

Expertise on your side

Outsourcing your managed IT gives your business access to a team of IT professionals with decades of experience who stay current with the latest technological advancements. We become an extension of your team.

Cost Savings And Budgeting

Gaining visibility into your IT environment allows us to explore options for consolidating systems, subscriptions, and services. IT costs can quickly escalate if not monitored. We help identify what's necessary & work with you to budget.

What Separates Us

Managed IT difference

At Trustpoint Technology, we’re more than just ticket resolution. We’re your trusted technology advisors, partnering with your business to maximise IT efficiency, minimise system downtime, and empower your staff – all while keeping things simple.

Clear, upfront pricing

IT costs and services can be complex and difficult to grasp, making it challenging to appreciate their value. We simplify things with bundled support packages and clearly communicate any additional services in plain English, ensuring you understand exactly what you're getting.

Scalable solutions

An effective solution must meet various requirements, including the ability to scale as our clients' needs evolve. We empower clients to expand from a single office to multinational branches, ensuring continuity in connectivity, security, & collaboration.

Expert support when you need it

Our team of skilled IT professionals is here to support your business whenever you require assistance. We offer a variety of flexible plans for onsite, remote, and after-hours support to meet your specific business needs.

Step By Step Process

How to get started with a managed IT service

Questions You May Have

Frequently Asked Questions

What is IT Service Management?

IT Service Management (ITSM) optimises IT services to meet business needs. It encompasses planning, implementation, and management, aligning technology systems with business objectives. Key processes include service desk, incident, change, and problem management, alongside service level agreements and asset management.

Simply put, ITSM consolidates all IT services to achieve specific objectives. Beyond comprehensive support, it integrates services like Unified Voice, Cloud Hosting, Data Communications, and Security offerings, creating a cohesive IT ecosystem.

What is the difference between IT support and Managed IT services?

IT support primarily addresses technical issues like break/fix or add/move/change requests through direct interaction with IT technicians. In contrast, managed IT services (ITSM) integrate support, solution design, and technology consolidation into a unified ecosystem.

Which industries benefit from your managed IT services?

Trustpoint Technology provides managed IT services across various industries, as common technology platforms exist across all sectors. Differences lie in applications, locations, and compliance regulations. We have experience serving Finance, Legal, NDIS, Aged Care, Medical, Heavy Industry, Real Estate, Construction, Mining, and Manufacturing, among others.

How much does outsourced IT management cost?

The cost of IT management varies, primarily based on the number of full-time employees (FTEs) who regularly use a computer, as they often require more support and use services like Productivity, Security, and Unified Communications. Various factors can influence the cost, and consolidation can help reduce expenses. We tailor our plans to your needs and budget.

Is your team based in Australia?

Yes, our team is based in Australia, ensuring your query will always be handled locally. Our headquarters is based in Newcastle, NSW. We service Newcastle, Hunter Valley, Central Coast, Sydney and surrounding areas. For branch offices elsewhere, we provide remote support and connect with our network of contractors for onsite assistance when needed.

I am only a small business, do I need managed IT services?

Yes, even small businesses benefit from managed IT services. While your IT needs may be simpler, small businesses are increasingly targeted by cyber threats. Proper cybersecurity practices and reliable backups are essential to protect your business from attacks. Managed IT services ensure these protections are effectively in place. We have solutions to fit all business sizes.

What are managed IT Infrastructure Services?

Managed IT infrastructure services involve monitoring and managing your server infrastructure, whether on-premise or hosted in the cloud (IaaS), including both private and public cloud options. We proactively monitor your servers for critical health, apply security patches, and perform updates to ensure optimal performance and security.

What is a Managed Service Provider?

A Managed Service Provider (MSP) is the outsourced third-party company, like Trustpoint Technology that facilities your managed IT services, MSP’s are suitable for business of all shapes and sizes, and can either serve as an alternative to or complement an internal IT department.

Is a managed IT Service my only option?

No, managed IT services are not your only option. We offer block hour retainers, VIP labour rates for those who subscribe to the minimum software stack, and project assistance on a time and materials basis. For businesses that rarely need IT assistance, we also provide break/fix support. Contact us today to explore available options.

Can you help with our IT procurement?

Certainly, we can assist with IT hardware and software procurement. We have exclusive partnerships with trusted vendors and distributors. We manage the procurement process to ensure compatibility with your existing environment. Software subscriptions are easily managed through our internal processes and API-driven contract updates.

Who We Work With

Partners & vendors

Contact Us

Are you ready to rediscover the joy of technology?

Partner with Trustpoint Technology to streamline your IT experience and witness how technology can propel your business forward. Elevate your team’s productivity with kick-ass managed IT solutions.