Case Study- Hunter Valley Granite & Marble
How HVGM Transformed Customer and Staff Experiences with Trustpoint
About Hunter Valley Granite & Marble (HVGM)
Hunter Valley Granite & Marble is a Newcastle-based, female-owned company specialising in the design, fabrication, and installation of premium stone surfaces. With an in-house team and a reputation for quality craftsmanship, they service residential and commercial projects across the Hunter, Central Coast, and beyond.
The Challenge
Hunter Valley Granite & Marble (HVGM) was operating with disconnected IT systems between their Newcastle showroom and Rutherford warehouse. Day-to-day operations relied heavily on manual, paper-based workflows for orders, and there was no standardised IT setup across sites. This created inefficiencies, miscommunication, and limited their ability to scale smoothly.
The Solution
Trustpoint worked closely with HVGM to modernise their IT environment and streamline operations.
Key initiatives included:
Establishing telecommunications between the two locations
- Implementing a cloud-based phone system with built-in automation
- Collaborating with a third-party developer to build a custom cloud-based workflow system.
- Fitting out the new showroom with a modern, standardised IT setup
The Results
HVGM now benefits from a connected, efficient IT environment that supports its continued growth. Staff can collaborate seamlessly between sites, order workflows are digitised and more accurate, and customers experience smoother communication and faster service. The new standardised setup provides a scalable foundation for future expansion.
Client Testimonial
“Trustpoint transformed the way we work across our showroom and warehouse. Moving from paper-based systems to a connected, cloud-based workflow has made our processes faster and more accurate. The new IT setup in our showroom looks and works brilliantly. The team understood our business and delivered solutions that made day-to-day operations so much easier”
— Kate Mercieca, Director, Hunter Valley Granite & Marble
Who We Work With
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