3CX has announced a brand-new integration with OpenAI called “OpenAI Whisper”.
Whisper has been around for a couple of years now, but larger telecommunication platforms are starting to adopt it for real world benefits in business. This language model supports over 90+ langauages!
What does this integration do?
This integration allows you to automatically transcribe your phone conversations to text, providing you a word for word transcription of your conversation.
Not only will you get a written copy of your conversation, but it will also summarise your conversation and highlight the next action steps discussed. It will analyse the sentiment of the transcription and give you a rating from 1 to 100 to indicate if the conversation was negative or positive. It considers satisfaction, empathy, humour, kindness and professionalism as positive traits and deducts points for annoyance, hostility, unprofessionalism and rudeness.
What can you do with this data?
The transcribed data is available within the 3CX system, but this is where the beauty of CRM integrations come in.
3CX can integrate with many CRM platforms (Customer Relationship Management), allowing you to automatically record your conversation summary and action items against your customers, saving you a lot of time manually recording notes and improving the accuracy of your notes. – Just imagine you are speaking to a customer during your commute, you forget to enter your notes once you are in the office and you are trying to recall the conversation as you enter your notes.
What is 3CX?
3CX is a cloud hosted business telephone system that allows you to use an array of different methods to make phone calls, such as a traditional desk phone, PC softphone, or mobile app. This allows you to take transferred calls, or call using your business landline number from anywhere. It’s able to scale to any number of extensions across any number of locations, even internationally. 
What is Open AI?
OpenAI is technology and research company, best known for its product ChatGPT – The leader in artificial intelligence language models.
If you have been living under a rock and haven’t heard of ChatGPT you can learn more about their latest version here: https://openai.com/index/hello-gpt-4o/
In Summary
This simple integration will save you time and give you greater insights into the customer facing conversations taking place in your business.
Enquire today to see how Trustpoint Technology can help you implement these features in your business